> ## Documentation Index
> Fetch the complete documentation index at: https://docs.binarly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Get help with the Binarly Transparency Platform

When contacting support, you can provide your deployment's release information to help diagnose issues faster.

## Download Release Information

Click on the **version number** (e.g., v3.6) in the bottom-left corner of the dashboard to download your `release-info.yaml` file.

<img src="https://mintcdn.com/binarly-bee2cf27/u8BuktMpRXCWwcq-/images/troubleshooting/version-click.png?fit=max&auto=format&n=u8BuktMpRXCWwcq-&q=85&s=958f7f72c1534d14fba5c5519eccb122" alt="Click version number to download release-info.yaml" width="296" height="248" data-path="images/troubleshooting/version-click.png" />

Send this file to [support@binarly.io](mailto:support@binarly.io) or share it via Slack when reporting issues.

## Example Release Information

The downloaded file contains your deployment's version and configuration details:

```yaml theme={null}
chart:
  version: 1.x.x
  dependencies:
    - name: server
      version: 4.x.x
    - name: dashboard
      version: 3.x.x
global:
  version: 3.6
  images:
    dashboard:
      image:
        tag: ""
    server:
      image:
        tag: ""
    normalise:
      image:
        tag: 2.x.x
    # ... additional scan tools
  scanToolsConfiguration:
    cryptoscan:
      enabled: true
    cvehunt:
      enabled: true
    fwhunt:
      enabled: true
    # ... additional tool configurations
  features:
    copilot: true
    reports:
      cbom: true
      pqcCompliance: true
      vex: true
    # ... additional features
```

## Contact Support

* **Email**: [support@binarly.io](mailto:support@binarly.io)
* **Slack**: Your organization's Binarly support channel
* **Include**: Organization name, deployment type (SaaS/On-Prem), and `release-info.yaml`