Troubleshooting - Binarly Transparency Platform

When contacting support, you can provide your deployment’s release information to help diagnose issues faster.

Download Release Information

Click on the version number (e.g., v3.6) in the bottom-left corner of the dashboard to download your release-info.yaml file.

Click version number to download release-info.yaml

Send this file to support@binarly.io or share it via Slack when reporting issues.

Example Release Information

The downloaded file contains your deployment’s version and configuration details:

chart:
  version: 1.x.x
  dependencies:
    - name: server
      version: 4.x.x
    - name: dashboard
      version: 3.x.x
global:
  version: 3.6
  images:
    dashboard:
      image:
        tag: ""
    server:
      image:
        tag: ""
    normalise:
      image:
        tag: 2.x.x
    # ... additional scan tools
  scanToolsConfiguration:
    cryptoscan:
      enabled: true
    cvehunt:
      enabled: true
    fwhunt:
      enabled: true
    # ... additional tool configurations
  features:
    copilot: true
    reports:
      cbom: true
      pqcCompliance: true
      vex: true
    # ... additional features

Contact Support

Email: support@binarly.io
Slack: Your organization’s Binarly support channel
Include: Organization name, deployment type (SaaS/On-Prem), and release-info.yaml

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